Effective Date: August 5, 2026
Last Updated: April 24, 2026
1. Introduction
Welcome to Barq Hosting Technologies (“Barq Hosting“, “we“, “our“, or “us“). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase our services, contact our support team, or otherwise interact with our business.
We are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely. Whether you purchase Shared Web Hosting, register a domain name, migrate your website, obtain an SSL Certificate, or engage our Website Development, SEO, or Digital Marketing services, your information is processed in accordance with this Privacy Policy.
By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
2. Scope of this Privacy Policy
This Privacy Policy applies to:
- Our official website at https://barqhosting.com
- Our Client Area at https://client.barqhosting.com
- Shared Web Hosting services
- Domain Registration, Transfer, and Renewal services
- SSL Certificate services
- Website Migration services
- WordPress and Custom Website Development services
- SEO Services
- Digital Marketing Services
- Customer Support
- Billing and Payment Processing
This Privacy Policy also applies to all communications between you and Barq Hosting Technologies, including email, support tickets, contact forms, and other communication channels operated by us.
3. Definitions
For the purposes of this Privacy Policy:
Account means the customer account created within our Client Area.
Customer, Client, You, and Your refer to any individual or organization using our services.
Personal Information means any information that identifies or can reasonably identify an individual, including but not limited to name, email address, telephone number, billing information, IP address, and account information.
Services means any product or service offered by Barq Hosting Technologies, including Shared Hosting, Domain Services, SSL Certificates, Website Migration, Website Development, SEO Services, and Digital Marketing.
Website means the official Barq Hosting Technologies website available at https://barqhosting.com.
4. Eligibility
Our services are intended for individuals who are 18 years of age or older.
If you are under the age of 18, you may only use our services with the involvement and consent of a parent or legal guardian who agrees to these policies on your behalf.
We do not knowingly collect personal information from children under the applicable minimum age.
5. Information We Collect
Depending on the services you use, we may collect the following categories of information:
5.1 Personal Information
- Full name
- Company name (if applicable)
- Email address
- Telephone or WhatsApp number
- Billing address
- Country and city
- Account username
5.2 Account Information
When you register an account, we may collect:
- Login credentials
- Account preferences
- Order history
- Service subscriptions
- Support history
- Billing records
5.3 Billing Information
To process payments, we may collect:
- Transaction reference numbers
- Payment method
- Invoice details
- Currency selection (PKR or USD)
- Payment confirmation information
Payments may be processed through third-party providers such as JazzCash, Easypaisa, banks, or card payment processors. We do not intentionally store complete payment card details on our servers unless required for a specific payment workflow and permitted by applicable security standards.
6. Information Collected Automatically
When you access our Website, Client Area, or any of our online services, certain technical and usage information may be collected automatically to help us maintain the security, reliability, and performance of our services.
This information may include, but is not limited to:
- IP address
- Browser type and version
- Device type
- Operating system
- Screen resolution
- Language preferences
- Referring website
- Pages visited
- Date and time of access
- Time spent on pages
- Clickstream data
- Website interactions
- Error logs
- Session identifiers
This information generally does not directly identify you but may become associated with your account where necessary for security, fraud prevention, or technical support.
7. Server Logs
Like most hosting providers, our servers automatically generate logs for operational, security, and troubleshooting purposes.
Server logs may include:
- Visitor IP addresses
- Requested URLs
- HTTP status codes
- Browser information
- Device information
- Access timestamps
- Error reports
- Login attempts
- Security events
Server logs help us:
- Detect unauthorized access attempts
- Prevent abuse
- Diagnose technical problems
- Monitor server stability
- Investigate security incidents
- Improve service performance
Server logs are retained only for as long as reasonably necessary for operational, security, and legal purposes.
8. Cookies and Similar Technologies
Our Website and Client Area use cookies and similar technologies to improve user experience, enhance security, remember preferences, and analyze website performance.
Cookies are small text files stored on your device by your web browser.
We may use the following categories of cookies:
Essential Cookies
These cookies are necessary for the operation of our Website and Client Area.
Examples include:
- User authentication
- Login sessions
- Security tokens
- Shopping cart functionality
- Billing sessions
- Client Area authentication
Disabling these cookies may prevent certain website features from functioning correctly.
Performance Cookies
Performance cookies help us understand how visitors interact with our website.
These cookies may collect anonymous information regarding:
- Most visited pages
- Navigation paths
- Loading times
- Website performance
- Error reports
This information allows us to improve website speed and usability.
Functional Cookies
Functional cookies remember choices you make, such as:
- Language preferences
- Display settings
- Login preferences
- Recently viewed pages
These cookies improve your browsing experience but are not strictly required.
Analytics Cookies
We may use analytics services to better understand website traffic and user behaviour.
Analytics information may include:
- Visitor counts
- Geographic regions
- Device categories
- Browser statistics
- Referral sources
- Popular pages
- Session duration
Analytics information is generally aggregated and is not intended to personally identify visitors.
9. Third-Party Services
To provide our services effectively, we may work with trusted third-party service providers.
Depending on the services you purchase, these providers may include:
Payment Providers
Payments may be processed using:
- JazzCash
- Easypaisa
- Bank Transfer providers
- Debit and Credit Card processors
These providers process payment information according to their own privacy and security policies.
Domain Registrars
For domain registration, transfer, and renewal services, required registration information may be shared with accredited domain registrars or registry operators.
Information shared may include:
- Registrant name
- Organization
- Email address
- Telephone number
- Country
- Administrative contacts
- Technical contacts
Such disclosures are necessary to complete domain registration services.
SSL Certificate Providers
When issuing SSL Certificates, certain information may be submitted to trusted Certificate Authorities (CAs), including:
- Domain names
- Contact email addresses
- Organization details (where applicable)
Software Providers
Our hosting platform may rely on trusted software vendors, including technologies such as:
- cPanel
- Operating system vendors
- Security software
- Backup software (where applicable)
- Anti-malware tools
- Monitoring systems
These technologies are used solely to operate and secure our hosting infrastructure.
10. Communications
When you contact Barq Hosting Technologies, we may retain records of communications including:
- Support tickets
- Emails
- Contact forms
- Live chat conversations (if available)
- Billing enquiries
- Technical support requests
These communications help us:
- Resolve technical issues
- Improve customer service
- Investigate disputes
- Train support staff
- Maintain service quality
Communication records may be retained for reasonable business and legal purposes.
11. Website Development Projects
If you purchase Website Development services, we may collect project-related information including:
- Business details
- Brand assets
- Logos
- Images
- Website content
- Domain information
- Hosting credentials
- Design preferences
- Technical requirements
This information is used solely to complete the agreed project and provide ongoing support where applicable.
12. SEO & Digital Marketing Services
Where you engage Barq Hosting Technologies to provide Search Engine Optimization (SEO), Digital Marketing, content creation, advertising management, or related services, we may collect additional information necessary to deliver those services.
This information may include:
- Business information
- Website URLs
- Social media account details
- Google Business Profile information
- Google Search Console access
- Google Analytics access
- Advertising account identifiers
- Keywords and marketing objectives
- Competitor information provided by you
- Marketing assets, logos, images, and branding materials
Such information is used solely for the purpose of providing the requested services and improving campaign performance.
We do not claim ownership of your business data, branding assets, or marketing content.
13. Website Migration Services
Where you request a website migration, we may temporarily access technical credentials required to transfer your website.
These credentials may include:
- Hosting Control Panel credentials
- FTP or SFTP credentials
- SSH credentials
- Database credentials
- CMS administrator credentials
- DNS management credentials
- Domain management access
Migration credentials are used only to perform the requested migration and are retained only for as long as reasonably necessary to complete the service or provide post-migration support.
14. How We Use Your Information
We may use your personal information for legitimate business purposes, including but not limited to:
- Creating and managing customer accounts
- Processing orders and payments
- Registering or renewing domain names
- Providing Shared Hosting services
- Issuing SSL Certificates
- Delivering Website Development services
- Performing Website Migration
- Providing SEO and Digital Marketing services
- Responding to customer support requests
- Sending service-related notifications
- Preventing fraud and abuse
- Detecting unauthorized access
- Improving our website and services
- Maintaining legal and regulatory compliance
- Protecting our infrastructure and customers
We process only the information reasonably necessary to provide the services you request.
15. Legal Basis for Processing
Where applicable, we process personal information on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of legitimate business interests
- Fraud prevention
- Network and information security
- Protection of our customers and infrastructure
Where consent is required, you may withdraw your consent at any time; however, this may affect our ability to provide certain services.
16. Information Sharing
We do not sell your personal information.
We may share limited personal information only where necessary to provide our services or comply with legal obligations.
Information may be shared with:
- Accredited domain registrars
- Domain registry operators
- SSL Certificate Authorities
- Payment processors
- Banking institutions
- Fraud prevention providers
- Government or regulatory authorities where legally required
- Professional advisers (such as accountants or legal advisers) where necessary
We require third-party service providers to handle personal information responsibly and only for the purposes for which it is shared.
17. International Data Transfers
As part of our hosting infrastructure, some services may be hosted on servers located in Germany.
By using our services, you understand that your information may be transferred to, processed, or stored in countries other than your own where necessary to provide the requested services.
Where such transfers occur, we take reasonable measures to ensure that personal information is protected through appropriate technical, organizational, and contractual safeguards.
18. Data Security
Protecting customer information is one of our highest priorities.
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Accidental disclosure
- Data loss
- Alteration
- Destruction
- Misuse
Our security measures may include:
- SSL/TLS encryption
- Firewall protection
- Access controls
- Secure authentication
- Server monitoring
- Malware protection
- Security updates
- Network monitoring
While we strive to maintain a secure environment, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their own passwords, devices, and account credentials.
19. Customer Responsibilities
Customers are responsible for maintaining the confidentiality of their account credentials.
You should:
- Use strong passwords.
- Enable multi-factor authentication where available.
- Keep your contact information up to date.
- Notify us immediately if you suspect unauthorized access to your account.
- Maintain independent backups of your website and important data, as daily backups are not included with our standard Shared Hosting service.
Failure to safeguard your credentials may increase the risk of unauthorized access for which Barq Hosting Technologies cannot be held responsible if the compromise results from customer negligence.
20. Data Retention
Barq Hosting Technologies retains personal information only for as long as it is reasonably necessary to:
- Provide our services;
- Maintain customer accounts;
- Process payments and billing records;
- Comply with legal, tax, accounting, and regulatory obligations;
- Resolve disputes;
- Enforce our agreements; and
- Protect the security and integrity of our systems.
The retention period may vary depending on the type of information and applicable legal requirements.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it using commercially reasonable methods.
21. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally permitted;
- Request restriction of certain processing activities;
- Object to certain types of processing;
- Withdraw consent where processing is based on consent;
- Request a copy of your personal information in a commonly used electronic format, where applicable.
To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.
We may request reasonable verification of your identity before processing your request.
22. Marketing Communications
We may occasionally send service announcements, maintenance notifications, billing reminders, product updates, promotional offers, or other communications related to our services.
You may opt out of promotional marketing emails at any time by using the unsubscribe link (where available) or by contacting us directly.
Please note that transactional communications—such as invoices, account notices, service updates, security alerts, and support responses—are considered essential to the operation of your account and cannot generally be opted out of while you maintain an active service.
23. Third-Party Websites
Our Website may contain links to third-party websites, products, or services.
These websites operate independently from Barq Hosting Technologies and have their own privacy policies and practices.
We are not responsible for the content, security, or privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party websites before providing personal information.
24. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in:
- Our services;
- Technology;
- Security practices;
- Legal or regulatory requirements; or
- Business operations.
When material changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.
Continued use of our Website or services after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy.
25. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.
Nothing in this Privacy Policy limits any rights or obligations that cannot legally be excluded under applicable law.
26. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please contact us using the details below.
Barq Hosting Technologies
Website: https://barqhosting.com
Client Area: https://client.barqhosting.com
Support Email: support@barqhosting.com
Billing Email: billing@barqhosting.com
Phone / WhatsApp: +92 303 4200098
We aim to respond to privacy-related enquiries within a reasonable period, although response times may vary depending on the nature and complexity of the request.
