Effective Date: August 5, 2026
Last Updated: April 24, 2026

At Barq Hosting Technologies, customer satisfaction is our priority. We stand behind the quality of our Shared Hosting services and offer a 30-Day Money Back Guarantee on eligible purchases. This Refund Policy explains which services qualify for a refund, how refund requests are processed, and the circumstances in which refunds are not available.

30-Day Money Back Guarantee
Eligible Services
Non-Refundable Services
Renewal Payments
Refund Request Procedure
Refund Processing
Chargebacks
Fraud & Abuse
Policy Changes
Contact Information

1. 30-Day Money Back Guarantee

Barq Hosting Technologies offers a 30-Day Money Back Guarantee on eligible new Shared Hosting purchases.

To qualify:

The refund request must be submitted within 30 calendar days of the original purchase date.
The guarantee applies only to the first purchase of an eligible Shared Hosting plan.
The account must comply with our Terms & Conditions and Acceptable Use Policy.
The hosting service must not have been suspended or terminated due to abuse or policy violations.

The 30-Day Money Back Guarantee applies only to eligible hosting fees and does not include products or services specifically listed as non-refundable below.

2. Eligible Services

Service	Refund Eligibility
New Shared Hosting Plans	✅ Eligible within 30 days
Shared Hosting Renewal	❌ Not refundable
Domain Registration	❌ Not refundable
Domain Renewal	❌ Not refundable
Domain Transfer	❌ Not refundable
SSL Certificates	❌ Not refundable
Website Migration (after completion)	❌ Not refundable
Website Development (once work has started)	❌ Not refundable
SEO Services	❌ Not refundable
Digital Marketing Services	❌ Not refundable
Third-Party Products & Licenses	❌ Not refundable

3. Non-Refundable Services

Refunds will not be issued for:

Domain name registrations, renewals, or transfers.
SSL Certificates.
Website Migration services after completion.
Website Development services once work has commenced.
SEO or Digital Marketing services once work has begun or deliverables have been provided.
Third-party software, licenses, or products.
Administrative or setup fees (where applicable).
Government taxes, registry fees, or third-party processing fees that cannot be recovered.

4. Renewal Payments

The 30-Day Money Back Guarantee applies only to new Shared Hosting purchases.

Hosting renewal invoices and recurring billing payments are generally non-refundable once payment has been successfully processed.

Customers who do not wish to renew a service should submit a cancellation request before the renewal due date through the Client Area.

5. Refund Request Procedure

To request a refund, please submit a request through our Client Area or contact our Billing Department.

Your request should include:

Full Name
Client Account Email Address
Invoice Number or Order Number
Hosting Service Name
Brief reason for the refund request

Our Billing Team may request additional information to verify account ownership before processing the request.

Submitting a cancellation request does not automatically guarantee a refund. All refund requests are reviewed in accordance with this Refund Policy and our Terms & Conditions.

6. Refund Processing

Once a refund request has been approved:

Refunds will be issued using the original payment method whenever possible.
Refunds are processed in the same currency used for the original transaction (PKR or USD, where applicable).
Processing generally takes 5–10 business days, although the actual time may vary depending on your bank or payment provider.
Any non-refundable fees will be deducted before the refund is issued, where applicable.

7. Chargebacks

If you experience a billing issue, please contact our Billing Department before initiating a payment dispute or chargeback.

Fraudulent, abusive, or unjustified chargebacks may result in:

Immediate suspension of services.
Permanent termination of the customer account.
Restriction from purchasing future services.
Recovery of applicable chargeback and administrative costs where permitted by law.

8. Fraud & Abuse

Refund requests may be denied if we reasonably determine that:

False or misleading information was provided.
The service was used for spam, phishing, malware distribution, copyright infringement, or other prohibited activities.
The customer violated our Terms & Conditions or Acceptable Use Policy.
The customer attempted to abuse promotional offers or repeatedly request refunds in bad faith.

Barq Hosting Technologies reserves the right to investigate all refund requests before making a final decision.

9. Changes to this Refund Policy

Barq Hosting Technologies reserves the right to modify or update this Refund Policy at any time.

Any revised version will become effective immediately upon publication on our website. Continued use of our services after changes are published constitutes acceptance of the updated policy.